Refund Policy

Link and Grow Global Travels is committed to ensuring that our customers have a positive experience. If you need to request a refund, please review and follow the guidelines outlined below.

  1. How to Request a Refund

    To request a refund, please submit a written request including the following details:

    • Booking Reference Number
    • Full Name
    • Contact Information
    • Reason for Refund Request
    • Supporting Documentation (if applicable)

    Send your refund request to:

    Refund requests must be submitted within [insert time frame, e.g., 30 days] from the date of cancellation or change.

  2. Refund Processing Time

    Refund requests will be processed within 14 business days of receipt. The refund will be issued to the original payment method used for the booking.

  3. Refund Eligibility

    Refunds are determined based on the following conditions:

    1. Full Refund

      A full refund will be provided in the following cases:

      • Booking Cancellation by Us: If we cancel your booking due to unforeseen circumstances such as natural disasters, political unrest, or other emergencies.
      • Service Not Provided: If we are unable to deliver the services as described in your booking confirmation and cannot offer a suitable alternative.
    2. Partial Refund

      A partial refund may be issued under these conditions:

      • Customer Cancellation:
        • More than 30 Days Before Departure: Full refund minus a $100 cancellation fee.
        • 15-30 Days Before Departure: 50% of the total booking amount.
        • Less Than 15 Days Before Departure: No refund.
      • Non-Refundable Items: Certain items may be non-refundable, including:
        • Airline Tickets: Refunds are subject to the airline's policies.
        • Accommodation Deposits: Deposits paid for hotel reservations are generally non-refundable.
        • Special Event Tickets: Tickets for events or special activities may be subject to the provider’s non-refundable terms.
  4. Non-Refundable Items

    The following items are typically non-refundable:

    • Airline Tickets: Based on the airline's refund policy.
    • Hotel Deposits: Deposits paid to secure hotel bookings.
    • Event Tickets: Tickets purchased for events or special activities, subject to the provider's terms.
  5. Amendments and Exchanges

    If you wish to amend or exchange your booking instead of requesting a refund, please contact us to discuss availability and any associated fees. The terms of your original booking may affect the feasibility of such changes.

  6. Dispute Resolution

    If you are dissatisfied with the resolution of your refund request, please reach out to us for further discussion. If a satisfactory resolution cannot be achieved, you may escalate the issue to a relevant consumer protection agency.

  7. Contact Information

    For questions or to submit a refund request, please contact us: